Both Your Time and Our Time is Valuable
Our mission of going above and beyond starts before you even set foot into our office.
At many offices, your first visit typically involves being handed a registration form by the front desk, filling it out, and then waiting to be called.
But what’s actually going on during that waiting time? Is the doctor busy with other patients? In a few cases, maybe; but you were scheduled to come in at a certain time, right? You were expected.
What most patients don’t realize is a big part of that waiting time is the front desk entering your registration information into the electronic records! It’s an important task—we can’t see you or perform an effective evaluation until we have this information—but it’s not the most efficient way for either side to get the data in the system.
There’s a better way that keeps us running smoothly and gets you in to see Dr. Leibovitz much closer to your actual appointed time: we take care of the registration portion before you ever come in!
If you are a new patient (or a patient we have not seen in a long time), we will conduct an interview with you over the phone. We may be able to do this on the same call, or we can schedule another call before your appointment if there is a better time. This way, you can relay your information in the comfort of your home (snacking on whatever you please) and you have a fast track to see the doctor when you come in. This also includes your insurance information, which is one of the first questions we tend to ask. We know how important it is for potential patients to know whether we are in their network or not.
When information changes, we also want to keep up to date on it. We seek to update your information every six months (things like added or dropped medications and changes in lifestyle habits). Keeping current means having the information we need to make best-informed decisions whenever needed.
When You Head into a Treatment Room
Under the best scenario, you will be greeted by our staff when you arrive for the first time, sign privacy and insurance agreements if necessary, and expect to see Dr. Leibovitz shortly.
Once in the treatment room, it’s naturally time for an evaluation. Dr. Leibovitz will review your symptoms, but not just from the perspective of a physical examination. We also want to know how what you are experiencing is affecting your life.
So, when Dr. Leibovitz asks, “How can we help you?”, by all means regale us at great length about the problem you have been experiencing, when you started noticing it, and what it is doing to your daily life. Do not be afraid to provide every detail! The more we know about the symptoms and their effects on you, the better equipped we are to recommend treatments that are best suited to your individual needs.
Sometimes there are multiple problems, and they can be connected to each other in various ways. If we are facing several issues, we intend to address them in the order of consequence and priority. In other words, our attention will focus first on what is causing you the most trouble and will have the most significant effect on other symptoms.